Reservation / Cancellation Process

I can’t log in

Possible reasons include the incorrect entry of your [Reservation ID] or [Phone number].
You will not be allowed to log in under these circumstances, so please contact the taxi company for inquiries regarding your reservation, and the support center for a receipt to be issued.
If requesting a receipt to be issued, please ensure that you include your [Name of Representative (Person Responsible for Contract)], [Reservation ID], and [Email address used to make the reservation] when contacting us.

I want to change my reservation details (due to a change in flight schedule, etc.)

Please directly contact the taxi company that you are using.
Contact information for the transportation companies (taxi company) can be found via the URL in the email sent to you when you made your reservation.

Please tell me how to cancel my order

Instructions for cancelling your order can be found via the URL in the email sent to you when you made your reservation.
Login requires the [Reservation ID] and the [Phone number] used to make the reservation.
A last minute cancellation may not be possible via the website, so please contact the taxi company directly.

I want to talk about plans other than my reservation

For inquiries regarding plans arranged via taxisite plus, please contact the taxi company that you are using.

On the Day of Your Reservation

I want to know the pickup location and what I should do

Please directly contact the taxi company that you are using.
Contact information for the transportation companies (taxi company) can be found via the URL in the email sent to you when you made your reservation.

The vehicle hasn’t come at the pick-up time

Please directly contact the taxi company that you are using.
Contact information for the transportation companies (taxi company) can be found via the URL in the email sent to you when you made your reservation.

Issue of Receipts

I want a receipt to be issued

Instructions for requesting receipts to be issued can be found via the URL in the email sent to you when you made your reservation.
Login requires the [Reservation ID] and the [Phone number] used to make the reservation.
Receipts under your name can only be issued once, so please check the details carefully before proceeding.

I want to change the address of my receipt

It is possible to change the address of a receipt before it is issued.
An address can contain no more than 20 characters, so please contact the support center when requesting a change of address that exceeds this limit.

My receipt was issued with wrong information

Please contact the taxisite plus support center.
The support center will reissue your receipt.
Please ensure that you include your [Name of Representative (Person Responsible for Contract)], [Reservation ID] and [Email address used to make the reservation] when contacting us.

I want a receipt from the driver on the day of my reservation

It is not possible to issue you a receipt in person on the day of your reservation.
If you wish to directly receive a receipt from the driver on the day of your reservation, you will need to pay on the day of service by cash or card.
*taxisite plus cannot be used under these circumstances.

Others

I haven’t received any “reservation complete” or “reservation cancelled” emails

The possible reasons for this are as follows.
1. Your email address is incorrect
2. Emails from taxisite plus are being rejected due to settings
If emails do not arrive, then please check the [Terms and Conditions] saved when you applied.
If you are unable to find the [Terms and Conditions], please contact the taxisite support center with your [Name of Representative (Person Responsible for Contract)], [Reservation created or day of reservation], [Phone number], and [Email address used to make the reservation].

I cancelled my reservation. Then I noticed a refund is less than an amount charged to my account. Why?

We are making settlement rate with Japanese Yen, so sometimes the refund will be changing depends on the exchange rate when you cancelled.
Please contact your credit card company which you are using for more information.