Availability Check, Reservation Payment, and Cancellation Procedures

I can’t select the date I would like to use the service.

The taxi company has set the date as unavailable.
There is a possibility that individual inquiries can be handled, so please contact the taxi company directly.
You can send an inquiry by e-mail from “Inquiry about this plan” in the upper right corner of the plan page.

I can’t make a credit card payment.

There may be 2 possibilities.
・When making payment using the order form provided in the reservation procedure e-mail, payment cannot be made if it takes more than 36 hours from the receipt of the e-mail. Please set your order again.
・This may be due to an expired credit card or insufficient balance. Please contact your credit card company.

I would like to change my reservation (e.g., flight time has changed).

Please contact the taxi company directly.
The contact information for the transportation agency (taxi company) is included in the application notification e-mail which was sent when the reservation is completed.

How do I cancel a reservation?

The URL for the cancellation procedure is included in the application notification e-mail which was sent when the reservation is completed.

I would like to arrange plans separately from reservations.

About plans ordered through Ride Plus, please contact your taxi company directly.

Operation on the day

I would like to know where and how to meet the driver.

Please contact your taxi company directly.
The contact information for the transportation agency (taxi company) is included in the application notification e-mail which was sent when the reservation is completed.

Taxi doesn’t arrive at the meeting time.

Please contact your taxi company directly.
The contact information for the transportation agency (taxi company) is included in the application notification e-mail which was sent when the reservation is completed.

Issue Receipt

I would like to issue a receipt.

The URL to issue a receipt is included in the application notification e-mail which was sent when the reservation is completed.
Please check the contents carefully before issuing it, as it can only be issued once by the customer himself/herself.

I would like to change the address on the receipt.

You can change the address on the receipt when issuing it.
The addressee's name can be up to 55 characters long, so if you would like to change it to more than that, please contact the support center.

I issued a receipt with incorrect information.

Please contact the Ride Plus support center, we will reissue the receipt.
Please be sure to include your “Name (person responsible for contract)”, “Reception ID”, and “E-mail address at the time of reservation” when making an inquiry.
A receipt will be sent in PDF format to the e-mail address at the time of reservation.

I would like to get a receipt from the driver on the day of use.

It is not possible to hand it over at the time of use on the same day.
If you would like to have the ticket issued directly from the driver, payment can be made by cash or card on the day of use.
*In this case, Ride Plus cannot be used.

Other

I did not receive an e-mail.

There may be the following possibilities.
1. Your e-mail address is incorrect.
2. Your e-mail settings is blocking e-mail from Ride Plus.
3. Please check if the email has been sorted into your spam folder.
4. If you are using a mobile phone address, please add “@rideplusnet.com” to the domains you allow to receive emails.